it all starts with a service ticket
Every order that comes in is assigned a service ticket, a special form designed to:
organize pertinent technician-generated information during the service process
keep you the customer up-to-date on your service status
This information is referenced by a service ticket number, keep this number handy! Your service ticket number is unique to your device's visit, and will be the first thing we ask for should you have any questions.
Current service appointment availability