lets get you back out there
How can we help?
Initial reach-out and onboarding
Every job gets a service ticket, and everything pertaining to your order revolves around this ticket number.
Getting your PEV to the Fiction Factory (dropoff form)
Receiving your PEV from the Fiction Factory (release from)
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customer contact information
General Board Diagnostics
General Board Diagnostics is a catch-all term representing a full-audit of a PEV and its subsystems, ensuring everything is working properly. The purpose of General Board Diagnostics is to accurately identify and target problem area(s) of your electric ridable, and make them known to you the rider. These problem areas are addressed with specific repair action items carried out during the repair process
General Board Diagnostics apply to all PEVs visiting the Fiction Factory for repair
General Board Diagnostics fees are only payable in the event that:
A problem is discovered, and you the rider declare you would not like it fixed
A problem is discovered, and you the rider declare you would like your PEV fixed elsewhere
In all cases where repair line items are found, these line item costs replace General Board Diagnostics fees
Itemizing your service ticket
This is where we convert your PEVs problems into a to-do list
What needs fixed?
What needs maintenance?
what needs upgraded?
Testing, payment and delivery/pickup
So what are we actually doing?